Shipping Policy
Shipping Policy
- Once the goods have been shipped, the customer will receive a shipping confirmation by email, including the tracking number.
- Any goods are damaged during shipment. Please contact our customer service within 24 hours. If the order is overdue, the default item is intact.
- Orders are shipped on working days only (Monday – Friday, excluding National holidays in Malaysia).
- For in-stock items, the order will be processed and shipped within 3 – 5 working days after order verification and credit approval.
- Delivery charges will be calculated based on the weight of the order received as follows:-
|
West Malaysia (Peninsular Malaysia) |
Delivery Charges |
| For Order under RM80 | RM8.00 |
| For Order above RM80 | FREE Delivery |
|
East Malaysia (Sabah, Sarawak & Labuan) |
Delivery Charges |
| For Order under RM100 For Order between RM101- RM200 |
RM15.00 RM10.00 |
| For Order above RM201 | FREE Delivery |
- We do not deliver to P.O. Box addresses.
- Orders will be processed and shipped once credit card authorization is received.
- International: We do not ship items purchased from this website to any other destinations outside of Malaysia.
- During festive period, please allow more time for delivery. We do apologize for the inconvenience caused.
- If delivery is delayed due to the Customer’s undue delay or unreasonable refusal to accept delivery or if the Customer fails or refuses to collect the Products within seven (7) days from the date of the second notification from the courier service company, the Order will be deemed null and void and the Customer shall bear all the relevant cost incurred by Herbalicious2u (including but not limited to the delivery cost and administrative charges).
- Herbalicious2u shall use reasonable endeavors to deliver Products of acceptable quality to the delivery address specified by the Customer but Herbalicious2u cannot guarantee any firm delivery time and Herbalicious2u shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of Herbalicious2u .
